Refund Policy of SharedInformationHub
Last updated: April 5, 2023
Your Satisfaction Is Our Priority
At SharedInformationHub, our goal is to ensure that you are completely satisfied with your purchase. If, for any reason, you are dissatisfied with your order, please review our refund policy below.
General Conditions
To be eligible for a refund, you must first contact us within 7 days of receiving your order. Please reach out to us through our website (found at sharedinformationhub.sbs) or call us directly at +44 20 7946 0958.
Returns & Refunds for Food Products
Due to the perishable nature of our products, SharedInformationHub does not accept physical returns of food items. However, if your food order is incorrectly prepared or does not meet your expectations, please contact us immediately, and we will evaluate your request for a possible refund or replacement.
Refund Requirements
- The item must have been purchased directly from our website.
- A refund request must be initiated within 7 days of receiving the item.
- Evidence of any product issues such as incorrect order or unsatisfactory condition must be provided.
Cancellations
If you wish to cancel your order, you may do so before your food has been dispatched for delivery. If the cancellation request is made after dispatch, we will not be able to approve a refund.
Refund Process
After your refund request is received and inspected, we will send you a notification email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 7 to 14 working days.
Late or Missing Refunds
If you haven’t received a refund within the stated time frame, first check your bank account or credit card company. It may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at +44 20 7946 0958.
Shipping
You will be responsible for paying for your own shipping costs if you choose to return a non-food item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about returning your item or about our refund policy, do not hesitate to get in touch with us at +44 20 7946 0958 or visit our website at sharedinformationhub.sbs.
Our Address:
SharedInformationHub
43 Bedford Street, Westminster
London, WC2E 9HA
United Kingdom